Frequently Asked Questions

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When  it comes to our tumblers, once a product has been used it cannot be  returned or exchanged due to health concerns. If there is a problem,  please contact us and we will assess the situation and see if there is a  way to help.Our custom tumblers take 3-6 weeks. Our process can be affected by our personal lives, weather, order volume, access to materials by our suppliers, business hours, and shipping itself. Please also be advised that once we hand off the packages to the post office, we can only track what happens to the packages but we have no control over the time it will take. If you have a deadline, please make sure you are mentioning this in your inquiry so we can accommodate you as best as possible.

Being that our products are handmade, no two products will ever be the same. Our products as well as the materials and processes we use are also unique to other businesses and therefore we are unable to make replicas of someone else's work. Even our own products can be recreated but will not look exactly alike each time. Fabric tumblers will also have their own unique cuts and will not be  exact recreations every time. There may be some minor imperfections. This could range from small bubbles, to color variations. We also work around glitter... a lot! This means that there may be specks of glitter on tumblers that should not have glitter or tumblers with a different glitter color. We do our best not to cross glitter contaminate but finding a random speck of glitter is normal!

 Our tumblers are stainless steel and double walled with the exception of our acrylic tumblers. They will hold both hot and cold drinks. We coat all of our tumblers with FDA approved epoxy resin which means that our tumblers do not like extreme temperatures, are not dishwasher or microwave safe, cannot be soaked in water, cannot be left in hot cars, and will crack if dropped or knocked too hard.

Not all tumblers  can come with a replacement lid. If you lose or crack a lid, send us an  email and we can see if there is a replacement lid you can purchase.  NOTE: Epoxy Resin will yellow over time. Lighter colored tumblers are  most susceptible to discoloration. It is a natural process of epoxy  resin.  

Any personalized items may not be refunded or returned. For apparel, if the size you ordered does not fit, please send us a message at  lifeismorethanfood@outlook.com and we can issue an exchange. If your  product arrives damaged DUE TO SHIPPING please send us a message and we  can work with you on our options. We will not accept refunds or returns on any of our products unless for a reason specified above. We are not  responsible for self-inflicted damages or minor imperfections. A majority of our products are handmade. We strive for consistency in all of our products but there may be minor inconsistencies from product to  product. We do work around a lot of glitter and also work with epoxy resin. This may cause small bumps on projects, glitter contamination, among other small issues. If you feel like there is an issue with your  order, you can contact us at lifeismorethanfood@outlook.com but fixes are on a case by case situation. 

 We do accept customs from time to time. In order to submit a custom,  fill out the contact us order form. Please note that submitting an order  form does not mean we will accept the order. We may ask to change  requests on customs if it does not fit with our customs rules. For  customs, we will automatically not accept the following:
>Requests that involve political, or anti-religious sayings/symbols/metaphors
>Requests that involve curse words/phrases
>Requests with hate speech
>Requests with certain symbols that may represent something against our policies or another group of people
>Requests that involve a recreation from another company that we may not be able to replicate
>Other requests that may not be listed here.
We  are a family first company and we love to keep our content wholesome  for all to enjoy. These are non-negotiable and we do reserve the right  to refuse requests and may or may not include a reason.
We also may  refuse requests due to time constraints, availability due to high volume  orders, or lack of materials to fulfill request.